Our contact information



By standard mail:

Ocean Threads
507 Night Heron Court
Corolla, NC 27927

By phone:

(252) 202-2553
(between 10 a.m. and 6 p.m. Eastern Time)

By email:

info@ocean-threads.com

Shipping Information:



Orders will ship between 3-7 working days.

Shipping cost is determined by the total order. Some items may incur additional charges if they are oversize or overweight.



Refund, Returns and Cancellation Policies:



No refunds. Exchanges and store credit only



IMPORTANT!

Swimwear is classified as intimate apparel and therefore is non-refundable and non-exchangeable. Also, Webkinz and Sale items are non-exchangeable. No exceptions. Cardholder is responsible for $35.00 fee for all Chargeback/Retrieval items charged to merchant by any bank because of initiating Chargeback/Retrieval for any charge for any reason. A Chargeback/Retrieval is when the cardholder files a claim with their issuing bank, for a charge made on their credit card.



If you need to cancel an order that has not been shipped you have 6 hours to do so from the time of purchase. If the order has already shipped there will be no cancellation.

Have questions?



Just send us an email with the subject line "Question" and we will get back to you asap!